Help

FAQ including how to reset your username/password

If your issue is not addressed below, please CONTACT US.

Q. Do I have to pay to register/sign up?

A. No, registering/signing up is completely free.

Q. How much does it cost to list an item?

A. It costs £1 only to list one item (subject to change. Notification beforehand). This is to be paid via PayPal before the item has been listed.

Q. Does ART55 take any commission from the final sale?

A. NO, none at all. If you sold the item for £100 or £1000, you would receive every penny. There's no hidden fees, contracts or commission.

Q. Why do you need a PayPal account?

A. We consider PayPal to be one of the safest ways for the transactions of sales. The reason we ask all those who register to have a PayPal account is so that the ART55 community can have a trustworthy relationship between buyer and seller during the payment process. ART55 would like your visit to our website to be as safe and secure as possible. Signing up for a PayPal account is free of charge.

Q. I have sold an item, when will I be paid?

A. As soon as the buyer purchases the item and they pay for the item, you get it immediately. ART55 does not hold any funds what so ever unlike many other art websites. We have no intereferance with the seller and buyers purchase transaction.

Q. What is the Featured Listing option?

A. The featured listing option is available during the listing process. What the featured listing does, it randomly features your work on the homepage of ART55. You may not see it yourself, but it definitely will feature at some point. It is a free option so you might as well select it so it increases your chances of selling your work

Q. What is the feedback for?

A. We feel that the feedback helps to install trust with potential buyers. We understand everyone has to start with 0 feedback, so we encourage our buyers to contact the sellers with low feedback about work that they are interested in purchasing. It helps to cement that trust needed between buyer and seller.

Q. Why is the duration for 1,095 days?

A. We feel that 3 years is an adequate time to show your artwork and to sell an item.

Q. How much does it cost to re-list an item?

A. £1 only.

Q. Do I still own the rights to my artwork when it is listed on to ART55?

A. Yes, absolutely.

Q. I have a piece of artwork that I would like to sell, but I did not create it. Can I still sell it on ART55?

A. Yes, if it is, for example, a piece of artwork that you have purchased and did not want anymore and that you clearly state that you did not create it and you can clearly show who originally did.

But if you have altered the artwork in anyway, or re-produced the artwork, for example, made prints of a painting, then no because that is violating the copyright. If you intend on selling artwork that you have purchased which you are now reselling, you may want to check the Resale Rights.

Q. Can I upload images with watermarks?

A. Yes, absolutely. We encourage and recommend that all sellers watermark their images.

Q. Can buyers contact me to ask about commissioning work for them?

A. Yes of course. We have enabled this option so that you can be contacted by registered users. If someone wants to ask you to commission a piece of work, it is easy for them to get in contact with you.

Q. How is the item delivered to me?

A. Once the seller has received payment they will send you the item. ART55 strongly recommends that the seller sends the item via a recorded/trackable delivery service.

Q. The domain name is .co.uk, I am from outside the UK, can I still sell my work on ART55?

A. Yes of course, as long as you have an internet connection or enough phone signal to upload your artwork, you are more than welcome to sell your art work on ART55.co.uk. After all art should be for everyone.

Q. I think that someone is selling an item that is fraudulent or violating a copyright law, what should I do?

A. Contact us immediately via the 'contact us' button at the bottom of this page. Give us as much information about the item including the item number and your reason for your suspicion. We take fraud and copyright violation very seriously and will contact the appropriate authorities if need be. 

Q. Can I sell artwork that features nudity?

A. Yes you can. But if we deem that the artwork is dis-tasteful or explicit we will remove the listing. We advise our users to adhere to our Terms & Conditions and Acceptable Use Policy

Q. I am a business selling artwork, can I sell some paintings that I sell in my shop/website on ART55.co.uk?

A. Yes you can. We have no problem with businesses selling artwork here. Anyone who sells artwork on ART55.co.uk is not restricted to selling their work just on this website, you can sell your work elsewhere.

Q. I used your currency converter at the bottom of the page and when I purchased the item it was a bit more money than it said?

A. The currency converter gives you an approximate of the converted cost. Our system does not allow it to automatically update to the latest currency conversion and as you know the currency is changing on a daily basis, up and down. It is there merely as a guide as to what you will pay.

Q. I entered the wrong Currency/Category/Art Medium during the listing process and I am unable to edit it, what should I do?

A. Contact us as soon as you are aware of the problem.

Q. How can I recover a lost or forgotten password/username?

A. Send yourself a password/username reset via email.

  1. From the sign in page select the Forgot password/username? link or click here.
  2. Enter your email address associated with your account and click the [Submit] button.
  3. Check your email inbox. If the email does not arrive in your inbox be sure to check your junk mail folder or spam filter. You will have to wait a minute or two for it to arrive. In the email your username will be at the top.
  4. Click the reset link in that email.
  5. Choose a new password.
Q. How do I change my password?

A. You can change your password at any time.

  1. From your logged in account, go to your "My Account" area.
  2. From the left hand menu, select "Account > Password."
  3. Enter your current password.
  4. Choose your new password.
  5. Save your changes by clicking the [Change Password] button.
Q. Why am I not receiving any emails?

A. If you are not receiving expected site emails, please check the following:

  1. Check your junk mail folder or spam filter for the missing emails.
  2. Make sure that your email address, in your account settings, is entered correctly.
  3. Verify that your email client, such as Outlook, is not in “offline” mode.
  4. If you use a POP3 connection to retrieve your email, please verify that the emails were not downloaded to a different computer.

     If you are still not receiving our emails, please contact us.

Q. How do I change the email address tied to my account?

A. You can change your email address by editing your account details within your “My Account” area.

Q. Why do I get a warning message that my selected username is invalid?

A. Every user must select a username for their account. The username can only contain letters, numbers, underscores, and hyphens. We recommend replacing all [spaces] with either an underscore or hyphen.

Incorrect: MY Username
Correct: MY-Username
Correct: MY_Username

Or, it says that the username selected is already in use.

Usernames are unique. Two users cannot share the same username. If you get a notice during registration that your username is already in use, you will need to select a different username.
Q. Why does it say that my email address is already in use?

A. If you get a notice that your email address is already in use when creating an account, which means that you have already created an account with us at some point. If you do not remember your login information, please enter your email address into the forgotten password form and you will be able to reset your password and log in to your account.

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